Refund policy

Return & Refund Policy

Last updated: September 28, 2026

Thanks for shopping with Dirtbag Outdoors. We want you to be happy with your purchase, but we also want to keep things fair and straightforward.

Eligible items may be returned within 7 days of delivery.

Return Eligibility

To be eligible for a return, an item must:

• Be purchased at regular price and not be marked "Final Sale," clearance, or closeout.
• Be unused and in the same condition you received it.
• Be in its original packaging with all tags, accessories, and included items.
• Not have been carried, sharpened, modified, disassembled, damaged, or otherwise altered.

For knives and other edged tools, "I didn't like it" does not mean "I used it and then returned it." If an item shows signs of use, Dirtbag Outdoors reserves the right to refuse the return or reduce the refund based on the item's condition.

Buyer’s Remorse

If an item meets all of the return eligibility requirements above, we accept buyer's remorse returns within the 7-day return window. The customer is responsible for return shipping costs.

Final Sale Items

The following items are not eligible for return:

• Clearance, closeout, or other items specifically marked "Final Sale."
• Gift cards.
• Custom or personalized items.
• Items that have been used, carried, sharpened, modified, disassembled, damaged, or otherwise altered after delivery.

Handcrafted, Custom, and One-of-a-Kind Items

Handcrafted, custom, and one-of-a-kind products may have minor variations in color, texture, stitching, finish, dimensions, grain, or other characteristics. These variations are normal and are not considered defects or grounds for return.

Product Photos and Variations

Product photos may be representative of the item or model being sold. Minor variations in color, finish, markings, materials, carbon fiber, Damascus patterns, or other details may occur between individual products or production runs.

Serial numbers, production dates, and other individual identifying details may vary unless the listing specifically states otherwise. If an exact variation, serial number, or production date matters to you, please contact us before purchasing.

Know Your Local Laws

Customers are responsible for knowing and complying with all federal, state, and local laws that apply to the purchase, receipt, possession, carry, and use of any product they order.

Laws can vary by location and may change over time. Dirtbag Outdoors is not responsible for a customer's failure to comply with applicable laws. Discovering that a product is restricted or illegal in your location after purchase does not, by itself, make an order refundable outside the terms of this return policy.

How to Start a Return

To request a return, email us at dirtbagmediagroupltd@gmail.com within 7 days of delivery. Include your order number and the item you would like to return.

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect item being sent or another fulfillment error on our part.

Damaged in Transit

If your order arrives damaged, please take photos of the item and packaging and contact us within 7 days of delivery. Please keep the original packaging and shipping materials while the issue is being resolved.

We may work with the carrier or pursue a carrier claim when appropriate. We will work with you toward an appropriate resolution, but the resolution may depend on the circumstances and carrier claim process.

Defects and Manufacturer Warranties

Some products may be covered by a manufacturer's warranty. If you believe an item has a manufacturing defect, contact us with your order information and photos of the issue.

When applicable, we can help you with the manufacturer's warranty process. Normal wear, misuse, modification, improper maintenance, sharpening, disassembly, accidental damage, and similar conditions are generally not considered factory defects.

Wrong Item Received

If we sent you the wrong item, contact us within 7 days of delivery and provide a photo of the item you received.

If the error was ours, we will cover the return shipping and provide the correct item or a full refund, as appropriate.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can generally cancel orders before they ship, but cancellations are not guaranteed once an order has entered processing or has shipped.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

Returns that do not meet the requirements of this policy may be declined or may receive a reduced refund based on the condition of the returned item.

Exchanges

We do not generally process direct exchanges. The easiest option is to return the eligible item under this policy and place a new order for the replacement item.

Contact Us

If you have questions about this policy or a return, please email us at dirtbagmediagroupltd@gmail.com.