Shipping policy
Shipping Policy
Last updated: September 28, 2026
We currently ship orders within the United States only.
Order Processing
Most orders are processed and shipped within 1-2 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
During sales, product launches, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay with your order, we'll do our best to keep you informed.
Shipping Rates & Delivery Times
Available shipping options and rates are shown at checkout based on your order and shipping address.
Delivery times provided at checkout are estimates and are not guaranteed. Once an order has been handed to the carrier, delivery times are outside of our control.
Carrier delays may occur due to weather, holidays, high package volume, address issues, or other circumstances beyond our control.
Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Tracking information may take some time to update after the package is accepted by the carrier.
U.S. Shipping Only
We currently ship to addresses within the United States.
We do not currently offer international shipping.
P.O. Boxes
We can ship to P.O. Boxes when the shipping service selected at checkout supports P.O. Box delivery.
Some products or shipping services may require a physical street address. If your order cannot be shipped to a P.O. Box, we'll contact you to arrange an appropriate shipping address or shipping method.
Knife & Product Restrictions
Some products we sell may be subject to federal, state, or local laws or carrier restrictions.
Certain products may not be available for shipment to every location. We reserve the right to cancel and refund an order if we determine that the product cannot legally or safely be shipped to the requested destination.
Customers are responsible for knowing and complying with all applicable laws regarding the purchase, possession, carrying, and use of products they order.
Please see our Return & Refund Policy for additional information regarding local laws and product eligibility.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before completing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.
If you no longer want the order after it is returned to us, the order may be refunded according to our Return & Refund Policy, less any non-refundable shipping costs.
Lost or Stolen Packages
Once a package has been delivered according to the carrier's tracking information, Dirtbag Outdoors is not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your building's mail area, or the carrier before contacting us.
We may assist with a carrier claim when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.
Damaged Packages
If your package arrives visibly damaged, please take photos of the package and its contents before disposing of any packaging.
If the item itself is damaged, contact us within 7 days of delivery and include photos of the item and packaging.
Please keep the original packaging until we determine the appropriate next step.
See our Return & Refund Policy for additional information regarding damaged items.
Orders Returned to Sender
If an order is returned to us by the carrier because of an incorrect address, failed delivery, refusal, or another issue attributable to the customer, we will contact you regarding the available options.
Additional shipping charges may apply if you want the order reshipped.
Shipping Delays
We are not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, incorrect addresses, carrier disruptions, or other circumstances beyond our control.
If a package appears to be significantly delayed or lost in transit, contact us and we'll do what we can to help locate it or determine the appropriate next step.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We can generally cancel an order before it has shipped, but we cannot guarantee that a cancellation request will be received before an order enters processing or is shipped.
Once an order has shipped, it is subject to our Return & Refund Policy.
Questions
If you have questions about shipping, your order, or whether a particular product can be shipped to your location, contact us at: